FoamFetch — Returns, Refunds & Warranty Policy

This policy applies to all purchases made through foamfetch.co.za ("we", "us", "FoamFetch"). It's designed to work alongside — not replace — your rights under South African law, including the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"). Nothing in this policy limits any right you have under those Acts that cannot lawfully be excluded.

1. Our 14-Day Money-Back Guarantee

We want you and your dog to actually like bath time. If the HydroFoam Dog Wash Gun isn't working out for you, you can return it within 14 calendar days of delivery for a full refund of the product price.

To qualify, the item must be:

• Returned within 14 days of the delivery date shown on your tracking/order confirmation
• In its original packaging, with all accessories and components included
• In resellable condition — used for testing/normal trial purposes only, not damaged, and free of blockages, residue, or misuse
• Accompanied by proof of purchase (order number or receipt)

Return shipping for change-of-mind returns is the customer's responsibility, unless the item arrived faulty, damaged, or incorrect (see Section 3).

This 14-day guarantee is a voluntary benefit we offer on top of your legal rights — it doesn't reduce or replace them.

2. Your Statutory Rights (South Africa)

Regardless of our own guarantee above, you may also be entitled to the following under law:

Cooling-off right for online purchases (ECTA, Section 44)

If you bought this product through our online store, you generally have the right to cancel the transaction within 7 business days of receiving the goods, without penalty and without giving a reason, subject to the exceptions listed in ECTA (for example, goods that have been used in a way that goes beyond reasonable inspection). Where this right applies, you may be entitled to a refund of the purchase price; we may deduct the direct cost of returning the goods where permitted by law.

Defective, unsafe, or "not fit for purpose" goods (CPA, Sections 55–56)

Separately from any cooling-off period, if the product turns out to be defective, unsafe, or not suited for the purpose it was sold for, you have the right to return it within six months of delivery, without penalty, and to choose (at our option, as permitted by the CPA) one of the following:

• A full repair of the defect, or
• A replacement of the product, or
• A full refund of the price paid

This right applies on top of, and is not reduced by, our 14-day guarantee above.

Note: whether a given online purchase legally qualifies as "direct marketing" or falls under other specific CPA cooling-off provisions can depend on how the sale was initiated. If in doubt, we default to honouring the more generous of the applicable rights.

3. Faulty, Damaged, or Incorrect Items

If your HydroFoam Dog Wash Gun arrives damaged, defective, or if we've shipped you the wrong item:

1. Contact us at jaansarlie@gmail.com within 48 hours of delivery, with your order number and photos of the issue where possible.
2. We'll arrange a prepaid return shipping label — you will not be charged for returning a faulty, damaged, or incorrect item.
3. Once received and inspected, we'll offer a repair, replacement, or full refund, at your choice, in line with your rights under Section 2 above.

4. How to Start a Return

1. Email jaansarlie@gmail.com with your order number and the reason for return.
2. We'll confirm your eligibility and send you return instructions (and a prepaid label, if applicable under Section 3).
3. Pack the item securely, including all original components and packaging where possible.
4. Once we receive and inspect the return, we'll process your refund or replacement.

We recommend using a tracked courier service for any return you're paying to ship, as we can't issue a refund for items lost in transit back to us.

5. Refunds

• Refunds are issued to your original payment method.
• Once your return is received and inspected, please allow 8–11 business days for the refund to reflect, depending on your bank or payment provider.
• Original delivery/shipping fees are refunded only where the return is due to our error (faulty, damaged, or incorrect item) or where required by law.
• A confirmation email is sent once your refund has been processed.

6. Exchanges

If you'd prefer an exchange rather than a refund (for example, a replacement unit), let us know when you contact us — we're happy to arrange this instead, stock permitting.

7. What Isn't Covered

• Products returned outside the 14-day guarantee window and without a valid statutory basis (Section 2)
• Products damaged through misuse, unauthorized modification, or connection to non-standard/incompatible water sources
• Products missing significant components or original packaging, where this materially affects resale (this does not limit your statutory rights under Section 2)
• Normal wear and tear from ordinary use over time

8. Limitation of Liability

To the maximum extent permitted by law, FoamFetch's liability for any claim relating to this product is limited to the repair, replacement, or refund options described above. This limitation does not exclude or restrict any liability, warranty, or right that cannot lawfully be excluded or limited under the Consumer Protection Act or any other applicable law.

9. Contact Us

FoamFetch Email: jaansarlie@gmailcom / 0619842860