Shipping policy

FoamFetch — Shipping Policy

Last updated: [INSERT DATE]

This policy explains how we ship orders placed on foamfetch.[INSERT DOMAIN] within South Africa.

1. Order Processing Time

Orders are processed and handed to our courier within [INSERT PROCESSING TIME, e.g. 1–2 business days] of payment being confirmed. Orders placed on weekends or public holidays are processed on the next business day.

2. Courier & Delivery Timeframes

We ship all orders via Aramex. Estimated delivery time is 8–11 business days from the date your order is handed to the courier, depending on your location within South Africa.

Business days exclude weekends and South African public holidays. Delivery estimates are provided by Aramex and are not guaranteed arrival dates.

3. Shipping Costs

[INSERT SHIPPING COST STRUCTURE — e.g. "A flat rate of RXX applies nationwide" or "Free shipping on orders over RXXX, RXX otherwise."]

4. Order Tracking

Once your order has been handed to Aramex, you'll receive a confirmation email with a tracking number and a link to track your delivery directly on Aramex's website.

5. Delays Caused by the Courier

We hand every order to Aramex promptly and provide accurate delivery details. Once the order is in Aramex's possession, delivery timing is outside our direct control, and delays can occur due to factors such as courier network volumes, weather, remote or hard-to-reach addresses, customs processes, or incorrect/incomplete address information provided at checkout.

We are not liable for any loss, cost, or damage arising from delays caused by Aramex or other circumstances outside our reasonable control, once the order has been correctly handed over for delivery.

This does not affect your right, under the Consumer Protection Act, to cancel your order and receive a full refund if delivery does not occur within the estimated timeframe or a reasonable time thereafter. To arrange this, please contact us at [INSERT SUPPORT EMAIL].

6. Incorrect or Incomplete Addresses

Please double-check your delivery address at checkout. If a delivery is delayed, returned, or fails because of an incorrect or incomplete address supplied by the customer, any additional shipping costs to re-deliver the order will be for the customer's account.

7. Lost or Damaged in Transit

If your order arrives damaged, or doesn't arrive at all within a reasonable time past the estimated delivery window, please contact us at [INSERT SUPPORT EMAIL] with your order number so we can open a claim with Aramex and arrange a replacement or refund. See our [Returns & Refund Policy] for how damaged items are handled once received.

8. Delivery Area

We currently ship nationwide within South Africa only. We do not offer international shipping at this time.

9. Failed Delivery Attempts

If Aramex is unable to deliver your order (for example, no one available to receive it), they will typically attempt redelivery or leave instructions for collection. Orders returned to us after repeated failed delivery attempts may be subject to a re-shipping fee to send them out again.

10. Contact Us

FoamFetch Email: [INSERT SUPPORT EMAIL] [INSERT PHONE NUMBER, IF OFFERED]

This policy is a general template and has not been reviewed by a qualified attorney. Please have it reviewed before publishing, and fill in the bracketed placeholders with your actual business and shipping details.